Error when accepting Jira invitation

[IT Bandar]

I tried to invite another account to my Jira space, but the invited account always gets an error when trying to accept my Jira invitation.

[Gor Greyan · Accepted solution]

Hi @IT Bandar

Please try revoking the invitation and resending it.
On their computer, clear the browser cache or open an incognito window and try again to accept the invitation.

If still no success, contact Atlassian Support.

https://support.atlassian.com/contact/#/

[IT Bandar]

this works,, thank you

[Carlos Garcia Navarro]

Hi @IT Bandar ,

Are other users experiencing this issue as well? I’ve seen it resolve on its own in the past. If the user already has an account, can they try logging in directly using the URL and their credentials?

[Valerie Knapp]

Hi @IT Bandar , thanks for your post. I came here to say something like @Carlos Garcia Navarro , can you get the user to try logging in to something like start.atlassian.com and see if they manage? It seems, like you say, that the Atlassian ID is valid but there is some unavailability of the specific site they are trying to login to.

If all else fails, as @Gor Greyan suggests, it is probably something to raise with the service desk.

Best wishes

[IT Bandar]

thank you, i tried to revoke and resend the invitation