Error rendering 'transitions-custom-field'

[Varun Nedumaran]

Hi Team,

We are getting the below error in certain screen after upgrading to 8.13.4

Error rendering 'transitions-custom-field'. Please contact your Jira administrators.

Regard

Varun N

[Nic Brough -Adaptavist-]

What app are you using to provide the transitions custom field?  Did you update the app after upgrade?  

[Varun Nedumaran]

Hi Nic,

We are using JIRA Misc Custom field 2.3.4 app , which is under trial version , expiring on 09/Aug/21

Regards

Varun N

[Nic Brough -Adaptavist-]

Ok, that's valid version, I think we'll need to look at the log files for errors at the time that the error is shown to a user.

[Varun Nedumaran]

Hi Nic,

Log error attached in the Atlassian ticket raise: GHS-225175

Regards

Varun N

[Nic Brough -Adaptavist-]

I suspect that will simply be closed with "go ask the app vendor", this probably isn't an Atlassian problem, it's happening in the Misc Custom Fields app.