Error on Kanban Board - Cannot Read Properties of null 'textContent' at eval at globalEval

[Becky Yu]

Hello Jira community,

We upgraded our Jira Software (Data Center) from version 9.12.6 to 9.12.10. A user reported that they are seeing an error message when they try to create an issue on a Kanban board or move an issue to another status on the Kanban board.

The error message looks like this:

The error message includes;

TypeError: Cannot read properties of null (reading 'textContent')

at eval (eval at globalEval) 

It seems to do with plugin web resources, and data-collector-perf-observer, but we are not sure what this means and what could have caused this.

Unfortunately, we can no longer replicate this error. We have checked all third-party plugins, and there aren't any that are not compatible at this point.

Could anyone suggest what this error might be about? Also, any ideas on how to replicate this error would be appreciated. Thank you in advance.

Best,

Becky

[Nicolas Grossi]

@Becky Yu You might want to contact the plug in vendor support team.

Nicolas

[Becky Yu]

Hi @Nicolas Grossi

Thanks for the comment! However, we do not know which plugin is causing this...