Error in silent uninstallation of Jira Data center version 11.3.4

[Meta Team]

Hi Team,

We are attempting to install Jira Data Center 11.3.4 silently using default parameters.

However, we are facing the following issues:

The Jira service starts successfully after installation, but stops after a few minutes and then disappears.
The entry in Add/Remove Programs appears corrupted (icon looks broken).

When attempting to uninstall using the silent command:

"C:\Program Files\Atlassian\Jira\uninstall.exe" -q

the uninstaller exits immediately without any message, and the application is not removed.

We have tested this behavior on Virtual machines:

Windows 10,Windows 11,Windows Server 2019

Silent install/uninstall works fine with Jira 10.3.10

Our requirement is to:

Install Jira silently
Uninstall Jira silently
Execute both in SYSTEM context

Could you please confirm:

Whether silent install/uninstall in SYSTEM context is supported for Jira 11.x?
If there are any changes in installer behavior or prerequisites compared to Jira 10.x?
Recommended approach for automated deployment for Jira 11?

Thanks in advance for your help.

[Meta Team]

Hi there,

I am getting the same issue with Jira 9.12.34 as well.

The uninstallation ends with exit code 1, although the Windows service is removed and the “Add or Remove Programs” entry is also removed successfully.

I tested with both Oracle Java 17 and Temurin Java 17, but the issue still occurs during uninstallation.

The log file shows the following error during the “Remove Start Menu [Run script]” step:

java.lang.VerifyError: Could not link verifier

Any help would be appreciated.

Thanks.

[Meta Team]

.

[Arkadiusz Wroblewski]

Hello @Meta Team 

The reason you're seeing that uninstaller fail is likely because Atlassian has moved away from the traditional Windows Installer executable in favor of the manual ZIP-based method for Jira 11.

Installing Jira applications on Windows | Administering Jira applications Data Center 11.3 | Atlassian Documentation

To install, you’ll want to extract the ZIP, set your JIRA_HOME, and use service.bat install Jira from the bin directory.

To clean things up or uninstall, you just stop the service, run service.bat remove Jira, and then simply delete the installation folder. If your 11.3.4 instance is starting and immediately dying, it’s almost always because the SYSTEM account is picking up the wrong Java version like Java 17 from your older 10.x install or because the service parameters are mismatched in the Windows Registry.

[Meta Team]

Thanks for the clarification.

Just to confirm our understanding — does this mean that the Windows EXE installer is no longer supported or expected to work reliably for Jira 11.x (especially for silent or automated deployments)?

Should we consider the EXE installer deprecated in favor of the ZIP-based installation method going forward?

Thanks.