Error in importing from server to cloud

[technogoober]

Getting this error: 

An error occured during the import process.

 Import again with a different backup file or get in touch with our support team. Include the steps you followed, along with any unique characteristics of your Jira setup.

• There was a problem configuring the database for import. Please contact Atlassian support. cloud.atlassian.logmon.laas.api.PrivacySafeException: Privacy-safe boxing of a java.lang.IllegalArgumentException

[technogoober · Accepted solution]

It may be related to this: https://jira.atlassian.com/browse/JRACLOUD-71417

Checking now

[technogoober]

The issue was 2 users had the same email address in entities.xml.  Changed the email address of one of the users, reimported, and no errors.