Error changing role

[Paul Meerbeek]

When changing role from basic user to admin user following error occurs: "Error changing role" "something went wong while trying to change the role". After a minute change is still executed(?)

[Priyanka Khare · Accepted solution]

Hello @Paul Meerbeek 

You can try the following:

1.Refresh the page after a minute to confirm the role update.
2. Clear your browser cache or try in incognito mode.
3. If it happens consistently, it could be a UI bug or permission sync delay, consider raising a support ticket with Atlassian.

Hope this helps!

[Paul Meerbeek]

Thanks Priyanka! It's the first time I encounter this issue, if it happens again I will raise a ticket.