Error because of deleted users selected as custom field value

[Pierre Cattin]

Hi,

When I re-index jira, I get many error similar to the following (only the usernames are different):

2013-10-10 15:53:27,220 indexerPool-1-thread-10 WARN [issue.customfields.impl.AbstractSingleFieldType] Value stored in database is invalid

com.atlassian.jira.issue.customfields.impl.FieldValidationException: User 'clangmeier' was not found in the system

It seems that it's because of deleted users that are still stored as a customfield value in the database. In Jira interface, the custom fields containing deleted users appear empty.

The database integrity checker doesn't find errors. Is there another way to solve that problem than manually delete the users in the database?

[Florin Manaila · Accepted solution]

It's just a warning, not an error and it is normal if you delete the user that is contained in a custom field.

As a rule of thumb, users should not be deleted from JIRA, but rather deactivated ( https://confluence.atlassian.com/display/JIRA/Managing+Users#ManagingUsers-Deactivatingauser )

Removing the custom field values that store deleted users from the database and re-indexing should solve the problem.

[RambanamP]

check this

https://jira.atlassian.com/browse/JRA-10391

check this, it may help you

https://confluence.atlassian.com/pages/viewpage.action?pageId=335119054

[Pierre Cattin]

The problem is not the same, those customfields don't have a default value.

I will try to delete the problematic values in the database.