Error While saving a filter

[Prabhu Prabhakar]

Hi all,

I'm Jira admin, one of my user finding an error while saving a filter, and he is having all the project permission as I check, even he is having permission to edit the filter.

Could someone help me why he is getting the error?

Thanks,

Prabhu

[Alexander Bondarev · Accepted solution]

Hi, @Prabhu Prabhakar !

It looks like this is the shared filter. Look at Atlassian request - JRASERVER-61158 - Cannot save filter or dashboard if user is not part of group shared in filter/dashboard.

[Prabhu Prabhakar]

A question @Alexander Bondarev 

The user is been part of a group and the group is having Viewers permission of the filter.

I'm adding the individual user into Editors(the individual is that group member), But still he is having the issue.

Is that he is been part of a group has viewer permission?

[Alexander Bondarev]

@Prabhu Prabhakar , are you sure that this user has global permission to create shared objects(filters, dashboards, boards)?

[Prabhu Prabhakar]

Hi @Alexander Bondarev 

Could you please help me where to check that? Sorry I'm new to Jira admin.

Thannks!

[Alexander Bondarev]

Of course, here is official documentation- Managing global permissions .

First of all check your current configuration of “Create Shared Objects”.

Than check that “User with problems” contains in that group/s.

[Prabhu Prabhakar]

Hi @Alexander Bondarev 

The user is having the Global permission to “Create Shared Objects”, for some other group.

But the group which contain the "saved filters" is not having the “Create Shared Objects” global permission(he is been part of this group also).

So that means he can't save the shared filter until he added to the global permission of "“Create Shared Objects” is it?

If not we can't give the global permission due to security reasons and is there any way he just wanted to share the up to-date status to the stockholders? 

Thanks!

[Alexander Bondarev]

@Prabhu Prabhakar , let's start again for my understanding. 

1. User1 trying to save filter1.

2. User1 included in 2 groups: group1 and group2.

3. Group1 has global permission “Create Shared Objects”.

4. Group2 has "edit" permission on filter1. 

Is it your case? 

1. We checked, that "view" and "edit" permission on filter1 have another groups, where User1 wasn't included(group3 and group4).

2. You, like Global Admin, tryied Workaround1 and Workaround2 from my first message.

And it doesn't works? 

Show us screen of filter permission, please.

[Prabhu Prabhakar]

HI @Alexander Bondarev 

1. User1 trying to save filter1.

2. User1 included in 2 groups: group1 and group2.

3. Group1 has global permission “Create Shared Objects”.

4. Group2 has "edit" permission on filter1. 

Is it your case? 

Yes this is my case.

I'll attach few screenshots for better understanding.

• Riley is want to save the filter and he is belongs to only the group called "Department_Sysyems" and "Department_Sysyems" doesn't have the global permission for “Create Shared Objects”. 
•  The saved filter "ITS_CAS_SF_TopPriorities_Epics" is belongs to "Department_Sysyems".
• But he is been part of the other group (Jira-Software-User) where he is having the global permission which is not added here either View/Edit.

I hope this'd be clear.

Thanks!

[Alexander Bondarev]

@Prabhu Prabhakar , yeah! It right! 

Like I told in first message:

Delete all share permissions on groups/roles that you are not a direct member of.

So, to let Riley save the filter you should delete sharing with all group where Riley have not included:

- Department_Implementations

- Department_Marketing

- etc ...

- jira-administrators

It is Workaround 1 =)

But it looks not cool like business-case, I don't know your Company's politics, but it looks that you can configure permissions on project-level. 

Then create filter's to all jira-users. (Each user will see filter, but results will depend on user's project permissions/roles.

Good luck! I believe you can got that I told =)

[Prabhu Prabhakar]

Hi @Alexander Bondarev 

Got it!

Thanks!

[Alexander Bondarev]

Cool , thanks for feedback 😎

[Bojana Daneva]

@Alexander Bondarev 

I have a similar problem on JIRA Cloud. I add two users to Edit the filter and a Group as well, and since those two users are not part of the group they get a message that they can't edit the filter. If I add them to the group then they can edit the filter but that is not the point.

I saw the ticket which was fixed for the Server, is there a fix for what I described coming for Cloud?

[Alexander Bondarev]

Hi, @Bojana Daneva !

Yes, there is the similar issue for Cloud - JRACLOUD-61158 , but it was rejected as I see.