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Epic link update condition at automation not working

Agnes Bodor December 6, 2023

I had the following automation which was working epic_update_condition.png

The goal was to update fields in case the ticket is moved to an Epic matching the condition.

However, the it says issues did not match the condition, when I do the epic update which should trigger an execution.

Maybe because of the current change from epic link to parent in cloud?

Not sure. Anyone any hint?

Thank you in advance!

1 answer

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Bill Sheboy
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December 6, 2023

Hi @Agnes Bodor 

Would you please post an image of your audit log details showing the rule execution?  That may provide more context for this symptom.  Thanks!

In the meantime, I also wonder about the epic field changes and this one.  Perhaps try writing the entire changelog (or just the values for Epic Link and parent) to the audit log after the trigger.  That will help confirm which smart values are indicated as "changed", and so may suggest updates for your rule conditions.

Kind regards,
Bill

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