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Emails from Jira and Bitbucket are not being received on my email account

Mihai Varga
Mihai Varga
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July 28, 2021

Since 2 weeks ago after a domain change I've stopped receiving emails from both Jira and Bitbucket. The email address is still the same one, and I've already checked that the settings for notifications are correctly enabled in my Profile settings.

Email address : mihai.varga@reinified.com

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Angélica Luz
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 29, 2021

Hello @Mihai Varga,

Welcome to the Atlassian Community!

Checking your email on our tools, it returned bounces due to the following error:

550: 550 5.0.0 ...@... …

554 5.7.1 [internal] recipient address was suppressed due to customer policy

I removed those bounces and it seems that the notifications are being delivered now.

If the issue persists, please, reach out to your IT team and ask them to whitelist our domains and IPs:

Kind regards,
Angélica

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Mihai Varga
Mihai Varga
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July 29, 2021

That fixed it. Thanks!

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