Email ticket submissions without accounts.

[Ivan Labastida]

Sorry if its been posted before, I promise I searched for this answer. In a MSP like setting where we have multiple clients, we would like to use the feature of email ticket submissions. We are a traditional MSP. We don't need them to have Jira accounts but we do need them to submit tickets. The problem is organizing the tickets. We would receive tons of tickets but so far I cannot find a way to sort them out by the clients. They would all show up on one queue and I would like to separate them by client. What do you guys think would be the best way to set up this help desk?

[Nic Brough -Adaptavist-]

You probably want to use customer organisations - see https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-grouping-customers-into-organizations