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Email this issue - Using custom fields as recipients

Jonathan Porta
Contributor
October 16, 2025

Hi, 

I'm trying to use a specific custom field to list the recipients of the post-action i've setup.

My custom field is of type labels, and this kind of configuration works in Jira automation. 

Here I get a failed execution with a "No recipient" error and a java call stack:

 

java.util.concurrent.ExecutionException: com.metainf.connect.jira.jeti.email.NoRecipientsException: No recipients at java.util.concurrent.FutureTask.report(FutureTask.java:122) at java.util.concurrent.FutureTask.get(FutureTask.java:192) at com.metainf.connect.jira.jeti.service.outgoing.OutgoingMailQueue$MailQueueExecutor.afterExecute(OutgoingMailQueue.java:282) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1157) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) at java.lang.Thread.run(Thread.java:750) Caused by: com.metainf.connect.jira.jeti.email.NoRecipientsException: No recipients at com.metainf.connect.jira.jeti.email.EmailBuilderImpl.resolveRecipients(EmailBuilderImpl.java:295) at com.metainf.connect.jira.jeti.email.EmailBuilderImpl.buildEmailLocally(EmailBuilderImpl.java:167) at com.metainf.connect.jira.jeti.email.EmailBuilderImpl.buildAndSendEmail(EmailBuilderImpl.java:135) at com.metainf.connect.jira.jeti.service.outgoing.OutgoingMailQueueItem.run(OutgoingMailQueueItem.java:56) at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511) at java.util.concurrent.FutureTask.run(FutureTask.java:266) at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$201(ScheduledThreadPoolExecutor.java:180) at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:293) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) ... 2 more

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