Dear All,
When i was trying to email the issue , it is not showing the preview & if i proceed by sending, The comments which made on the ticket is not showing except fields.
Could you please assist me to achieve the Case.
Thanks in Advance.
Hi @[deleted],
welcome to the community.
For preview, please make sure that you have entered at least one recipient, because preview does not work when there is no recipient.
If the comments are included or not depends on your templates.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Still have a question?
Get fast answers from people who know.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.