Email setup but tickets not getting raised

[Anupam_Nandwana]

Hi All,

We have setup the customized email for our project and have received the confirmation  in email "Your service desk email channel is ready to receive requests" .

But when new emails are being sent to the same mail id, it does not create requests.

Kindly help.

[Angélica Luz]

Hi Anupam,

Welcome to Atlassian Community!
To check what may be causing the issue, let's see what the email log shows.
Please, go to Jira Settings > Products > Email requests. Click on "View log" for the affected email and then "Processing log".
On this page, it will show if there were failures and the reason.
Please, let us know if it shows any failures on this page and the details, so we can better investigate what may be causing the issue.

Regards,
Angélica