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Email saying orginization has been deleted

Jeremy Rose June 5, 2025

Received and email saying our organization has been deleted. It says you wont be able to see it anymore in the admin area. I logged in and see our organizations.

I am unsure what was deleted?

It say to contact support within 15 days.

Contacting support says you can contact support because its the free version.

How can i see what was deleted if it no longer shows up in the admin panel. And I can't contact support to find out if can be deleted or not. Maybe it was a duplicate or something we do not need. 

 

2 answers

1 accepted

4 votes
Answer accepted
Trudy Claspill
Community Champion
June 5, 2025

Hello @Jeremy Rose 

Welcome to the Atlassian community.

I have flagged your post to raise it to the attention of Atlassian Team Members. You should hear back from them within 2 business days.

Jeremy Rose June 5, 2025

Thank you.

0 votes
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 6, 2025

Hi Jeremy,

I understand your inactive organization was recently deleted.  I took a look at your account.  It seems likely that org likely belonged to an Atlassian Cloud site you had that was deleted back in February of 2020.  That site name seems to match your current cloud site name.

However this only deleted an inactive and unused organization.  I expect there is no use for that org.

That said, if you would still like Atlassian to restore that organization please reply with the org id.  We need that information to be able to restore the organization itself.  With that information I can create a support case on your behalf.

Andy

Jeremy Rose June 9, 2025

I believe it is fine to let it be deleted. It seems we still have access to the main boards we use.

Thanks

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