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Email requests

Email requests

When a user logs a request. I physically have to go on to Jira and see what has been raised.

I want to be able to receive whatever has been raised by email.

Is this possible?

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Yes its possible. you can set it up in the notification scheme associated with the project.

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thank you @Krishnanand Nayak I was having a look at this.

So for example, If I as a service desk agent receive a notification, I can ensure another email address receives a notification?

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yes. Here are the options to pick regarding who gets the notification:

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hi @Krishnanand Nayak thank you for your response.

I entered in an email address and it worked as I was receiving notifications. however, now that I have entered a new email address it does not seem to work. is there a reason that this would not work anymore?

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can you share the screenshot of your setup?

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jira notification setting.PNG

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@Krishnanand Nayak I have added the single email address to a few other events but they all have the same set up

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hi @Krishnanand Nayak I figures out what the issue was. it was that I was meant to put the email address in the 'single user' box.

thank you for all your help :)

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