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Email replies from Outlook clients not trim old mail content

Saravana Kumar.S
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August 21, 2019

I comment to existing issue view email using outlook client but entire email string will treat as the body of the mail content so it updated in that's task comment.

I created mail handlers with "Create a new issue or add a comment to an existing issue" and added these below properties but still email content not trim 

  • Bulk: ignore
  • CC Assignee: true
  • CC Watchers: true
  • Create Users: false
  • Notify Users: true
  • Split Regex: /From: *|___.*|On .*wrote:|----Orig.*|On .*(JIRA).*|.*(JIRA).*wrote:/
  • Strip Quotes: true

What will do to fix this?

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