Email notifications no longer show user name in "From" details

[Arik Kogan]

I recently moved from OnDemand to a self-hosted deployment of JIRA.

When we were using OnDemand, email notifications showed the name of the user who triggered the notification, i.e. From = "[User Name] (JIRA)".

Now, all notifications just show From = "jira".

How do I change this to show the user names again?

[Jobin Kuruvilla [Adaptavist] · Accepted solution]

Could it be this? https://confluence.atlassian.com/display/JIRAKB/MS+Exchange+with+Outlook+Strips+the+FullName+Variable+in+Notifications

[Arik Kogan]

Thanks for pointing me to this. I'll investigate and let you know!

[Arik Kogan]

Bingo. It's an issue with Microsoft Office365 which requires the FROM field to be the same as the addressor. We're going to set up a spearate SMTP server to get around this. Thanks!

[Jobin Kuruvilla [Adaptavist]]

Go to Administration > System> General Configuration and update the "Email From" property to ${fullname} (JIRA)

[Arik Kogan]

Thanks Jobin - but the Email From setting is already set to ${fullname} (JIRA)