Email notification stopped suddelnly

[divya_singh]

Form the last weeks suddenly email notification have completely stopped, I have looked at my profile and everything seems to be fine.

[Angélica Luz]

Hello Divya,

Thank you for reaching out to Atlassian Community!

I searched for blocks and bounces on your email address and I didn't find anything on our side. Also, there are no blocks for the domain.

Is this issue affecting all users?

What type of notifications you are not receiving?

Is it happening on all tickets?

Also, please confirm if you are watching the tickets that you need to receive updates.

Regards,
Angélica

[divya_singh]

Hi Angelica,

Thanks for your reply.

No this is not effecting all users but a set of users. 

I got the reply to this question as a notification but I am not getting notifications from Jira.

Yes this is happening to all tickets.

I am not getting notifications even if someone is tagging me.

Regards,

Div

[Angélica Luz]

Thank you for the details, Divya.

Are you watching the tickets that you are not receiving notification? 

On Jira SW, to receive notifications it's necessary also to be a watcher.

By default, we don't receive notifications of our own changes, so if you are the reporter and assignee you won't receive notifications, that's expected. 

Searching again for blocks and bounces, I found some bounces due to the following error:

550: 550 [internal] [oob] The recipient is invalid.

I removed the bounces from all email addresses. Please, check if you receive notifications now.

If not, please confirm what I said above about watching the ticket and not being a reporter and assignee. Also, double-check your profile.

[divya_singh]

Thanks Angelica,

I am not watching all of them but yeah mentioned on them. I get the notifications on the notification icon on Jira but no emails 

I started watching an issue and then asked a colleague to mention me, I still did not get a notification

[Angélica Luz]

I checked the logs for all notifications related to your email address and found out that is was delivered. 

Since you didn't mention a ticket, I checked a random one. 

The screenshot below is related to a mention made today:

If you allow, I can post the issue key here and also, I can search for the logs for specific issue key, just let me know.

With that said, since you are not receiving notifications but our logs show that is being delivered, it must be something on your company’s server that is preventing the emails from being delivered to your inbox.

Please, ask your IT manager to whitelist all our IPs and domains:

• Atlassian cloud IP ranges and domains

[divya_singh]

Since yesterday I have started getting the notifications, I also got notifications for the days I did not get them, so around 100 mails