Email notification changed?

[Albi Shabani]

In the email notification there are NO Preview. is this a problem from Jira? becouse we dident update any roles.

thanks

[Albi Shabani · Accepted solution]

I opened a ticket and there are some changees done from Jira. Here the Solution Worked for me: 

• Log in to Atlassin Admin->Security-> External User
• Selct policy
• Choose Allow for email and notification visibility
• Update policy

[Nikola Perisic]

Welcome @Albi Shabani 

What kind of email preview do you mean for the email notifications? The notifications are being sent based on the permission scheme (company-managed). The only preview that may be seen is the one for customer notifications within the Jira service management product. Also, the "preview" of the email notification can be defined within the automation rule action Send email, where you define how your email will look like with the addition of smart values.

[Albi Shabani]

Hi Nikola: here the screenshot. Thanks Last week it showed the comment directly 

[Nikola Perisic]

Since you are using Outlook, are you also using the app that handles Outlook emails or no?

[Albi Shabani]

No, just the normal General Notification from Jira is Activated

[Freddie Wright]

This has changed for me too. Very frustrating not to get a preview in the email when someone updates a Confluence page.

[Albi Shabani]

I opened a ticket and there are some changees done from Jira. Here the Solution Worked for me: 

• Log in to Atlassin Admin->Security-> External User
• Selct policy
• Choose Allow for email and notification visibility
• Update policy