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Email notification changed?

Albi Shabani June 16, 2025

In the email notification there are NO Preview. is this a problem from Jira? becouse we dident update any roles.

 

thanks

1 answer

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Nikola Perisic
Community Champion
June 16, 2025

Welcome @Albi Shabani 

What kind of email preview do you mean for the email notifications? The notifications are being sent based on the permission scheme (company-managed). The only preview that may be seen is the one for customer notifications within the Jira service management product. Also, the "preview" of the email notification can be defined within the automation rule action Send email, where you define how your email will look like with the addition of smart values.

Albi Shabani June 16, 2025

Hi Nikola: here the screenshot. Thanks Screenshot 2025-06-16 162442.pngLast week it showed the comment directly 

Nikola Perisic
Community Champion
June 16, 2025

Since you are using Outlook, are you also using the app that handles Outlook emails or no?

Albi Shabani June 16, 2025

No, just the normal General Notification from Jira is Activated

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