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Email handler: how to get tickets created or comments added to a ticket
Hi,
I'm just after upgrading JIRA datacentre version 8.5.3.
After the upgrade I've discovered the "Create a new issue or add a comment to an existing issue" email handler is deprecated.
This is a function heavily used in our business process to allow to handle new ticket creation or ticket comments update via email.
Currently only "Create a new issue from each email message" or "Add a comment with the entire emailbody" are available. But the function I am looking for is to allow either to create new tickets or update tickets from emails (not a split of the function that does one OR the other).
Is there any option to get tickets created or updated based on presence of a ticket refrence or not in the email subject?
Appreciate any help.
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