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Email attachments max size when opening a task from an email

Miguel Ángel Morales
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June 20, 2019

Hi, we have configured a max attachment size of 2GB (configuration -> system -> attachment files), but when we try to create a Jira task from an email containing an attachment with a larger size than 7 or 8MB, the taks is never created.

We have no problem with attachments sizes in our mail server, and when we create a Jira taks directly from Jira we are able to attach those files that don't allow to create a tak  when are attached to an email.

We will appreciate if someone could explain us which is the problem and how to solve it.

Thanks in advance.

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