Email Notifications are showing HTML code

[Nelsy Arellano]

Every time users receive an email with updates I have done to a story they are getting the email with the html code. Any idea how I can stop this?

[Nir Haimov]

Hi,

Please elaborate, what tool/option you used to make this notification?

Usually (in any tool) there is option for "email template", by default it's "plain text" and you need to change it to "HTML".

If you don't change it to "HTML" you see the HTML code as it is instead the actual result of the code (which is what you have now)

[Nelsy Arellano]

Hi Nir,

Thanks for the response. What is happening is that I am elaborating stories in the red box:

and person's that receive notifications about these stories are receiving these notifications with the html code in the email:

[Nir Haimov]

I see,

Probably your system default is "text".

Do the following:

1. Choose the Jira icon > Jira settings > System.
2. Select Default user preferences.
3. Select Edit default values.
4. In the Email format dropdown, choose either text or html.
5. Select Update.