Email Notification - Status Change

[John Mehok]

Hello,

Jira (cloud) will send notifications to the watchers when a comment has been added. However, we also need it to send notifications when the status changes (for example: from In Progress to Needs Testing).

Can you provide information on how to accomplish this?

Thank you.

[John Funk]

Hi John,

You can accomplish that with Automation for Jira. Just create a trigger for Issue Transitioned and add a new action for Send Email.

Here is some more information about Automation if you are not familiar with it:

There are two types of automation:

• Global: In the Free version, you get 100 executions per product, per month
• Project: In all versions, you get unlimited executions per month

Automation Basics: https://www.atlassian.com/software/jira/guides/expand-jira/automation

You can do this via global rules to apply to all projects also. You'll need to be a Jira Admin/Site Admin, go to Jira Settings > System > Automation Rules (left-hand menu).

For more on using Automation For Jira see these help pages.

Jira Automation Template Library to help get you started quickly:

https://www.atlassian.com/software/jira/automation-template-library#/labels/all/customLabelId/1453

[Trudy Claspill]

Is this for a Team Managed project or a Company Managed project?

Do you want the emails sent for every status change or only specified status changes?

If for a Team Managed project, or emailing for only certain status changes, then I concur with @John Funk 's suggestions.

If this is a Company Managed project and you want email sent for every status transition, then you can modify the Notification Scheme to handle that.

Refer to: https://support.atlassian.com/jira-cloud-administration/docs/configure-notification-schemes/