Email Notification Links Broken for External Users

[Mia]

We have our JIRA setup for both internal and external user access. Internal users access our JIRA through a http:// address, while any external user has to use https:// address.

All email notifications sent from JIRA use the http:// address in the link. Therefore when our external users receive said notifications the links provided are useless to them, as it is considered a broken link to them.

Is there anyway to fix this?

[Renjith Pillai · Accepted solution]

Change your base url to https. As Jacques said all users will start getting mails with https including internal.

[Jacques]

The easiest way is to have your internal users also use the https:// address. Is there any reason why they don't?

[Mia]

I've left it with our system admins to make a decision if they want to move internal to the https, as currently they don't need it as we aren't outside the firewall.