Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Email Handler not working with O365

Enzo3128
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
January 19, 2023

Hello Everyone, 

We tried to set up an email handler  for our JIRA Software project but are getting an error that fails with A3 BAD User authenticated but not connected. I have referred to the article below but no luck,

https://confluence.atlassian.com/display/JIRAKB/IMAP+fails+with+A3+BAD+User+is+authenticated+but+not+connected+error+in+Jira+server+integrated+with+Office365

I checked on our O365 Tenant settings and found out that IMAP and POP is disabled globally in our client access rule.  Does anyone found a work around with this kind of scenario?

0 answers

Suggest an answer

Log in or Sign up to answer