Email-Handler does not work as expected

[Joerg Stueger]

Hello guys and gals!

Got a problem when creating Jira-Software issues by mail / POP3.

Issue is created but email gets processed again and again.

Log looks every time like that:

 2021-11-15 22:42:36,422+0100 WARN [XXX_mailservice] Caesium-1-3 anonymous Tarifrechner Tarifrechner[10100]: Vorgang mit Nachricht konnte nicht erstellt werden.
com.atlassian.jira.exception.CreateException: com.atlassian.jira.workflow.WorkflowException
at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssue(DefaultIssueManager.java:508) [classes/:?]
at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssueObject(DefaultIssueManager.java:602) [classes/:?]
at com.atlassian.jira.issue.managers.RequestCachingIssueManager.createIssueObject(RequestCachingIssueManager.java:212) [classes/:?]
at com.atlassian.jira.service.util.handler.DefaultMessageHandlerContext.createIssueWithIssueManager(DefaultMessageHandlerContext.java:248) [jira-api-8.20.1.jar:?]
at com.atlassian.jira.service.util.handler.DefaultMessageHandlerContext.createIssue(DefaultMessageHandlerContext.java:166) [jira-api-8.20.1.jar:?]
at com.atlassian.jira.service.services.mail.DelegatingMessageHandlerContext.createIssue(DelegatingMessageHandlerContext.java:43) [jira-api-8.20.1.jar:?]
at com.atlassian.jira.plugins.mail.handlers.CreateIssueHandler.handleMessage(CreateIssueHandler.java:246) [?:?]
at com.atlassian.jira.plugins.mail.handlers.CreateOrCommentHandler.handleMessage(CreateOrCommentHandler.java:114) [?:?]
at com.atlassian.jira.service.services.mail.MailFetcherService.processMessage(MailFetcherService.java:399) [jira-api-8.20.1.jar:?]
at com.atlassian.jira.service.services.mail.MailFetcherService$MessageProviderImpl.getAndProcessMail(MailFetcherService.java:209) [jira-api-8.20.1.jar:?]
at com.atlassian.jira.service.services.mail.MailFetcherService.processMessages(MailFetcherService.java:388) [jira-api-8.20.1.jar:?]
at com.atlassian.jira.service.services.mail.MailFetcherService.runImpl(MailFetcherService.java:380) [jira-api-8.20.1.jar:?]
at com.atlassian.jira.service.services.file.AbstractMessageHandlingService.run(AbstractMessageHandlingService.java:229) [jira-api-8.20.1.jar:?]
at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:68) [classes/:?]
at com.atlassian.jira.service.ServiceRunner.runService(ServiceRunner.java:62) [classes/:?]
at com.atlassian.jira.service.ServiceRunner.runServiceId(ServiceRunner.java:44) [classes/:?]
at com.atlassian.jira.service.ServiceRunner.runJob(ServiceRunner.java:32) [classes/:?]
at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:134) [atlassian-scheduler-core-3.0.1.jar:?]
at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:106) [atlassian-scheduler-core-3.0.1.jar:?]
at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:90) [atlassian-scheduler-core-3.0.1.jar:?]
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(CaesiumSchedulerService.java:435) [atlassian-scheduler-caesium-3.0.4.jar:?]
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJob(CaesiumSchedulerService.java:430) [atlassian-scheduler-caesium-3.0.4.jar:?]
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJobWithRecoveryGuard(CaesiumSchedulerService.java:454) [atlassian-scheduler-caesium-3.0.4.jar:?]
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(CaesiumSchedulerService.java:382) [atlassian-scheduler-caesium-3.0.4.jar:?]
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob(SchedulerQueueWorker.java:66) [atlassian-scheduler-caesium-3.0.4.jar:?]
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(SchedulerQueueWorker.java:60) [atlassian-scheduler-caesium-3.0.4.jar:?]
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(SchedulerQueueWorker.java:35) [atlassian-scheduler-caesium-3.0.4.jar:?]
at java.base/java.lang.Thread.run(Unknown Source) [?:?]
Caused by: com.atlassian.jira.workflow.WorkflowException
at com.atlassian.jira.workflow.OSWorkflowManager.createIssue(OSWorkflowManager.java:780) [classes/:?]
at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssue(DefaultIssueManager.java:499) [classes/:?]
... 27 more
Caused by: java.lang.NullPointerException
at com.decadis.jira.xapps.library.internal.model.GeneralizedFieldImpl.getValue(GeneralizedFieldImpl.java:4649) [?:?]
at com.decadis.jira.xapps.library.internal.model.GeneralizedFieldImpl.getValue(GeneralizedFieldImpl.java:3830) [?:?]
at com.decadis.jira.xapps.library.internal.model.GeneralizedFieldImpl.getStringValue(GeneralizedFieldImpl.java:6085) [?:?]
at com.decadis.jira.xapps.library.internal.model.GeneralizedFieldImpl.getStringValue(GeneralizedFieldImpl.java:6051) [?:?]
at com.decadis.jira.xapps.library.internal.parser.FieldCodeObject.getStringValueForBasicMode(FieldCodeObject.java:378) [?:?]
at com.decadis.jira.xapps.library.internal.parser.FieldCodeObject.buildBasicModeValue(FieldCodeObject.java:352) [?:?]
at com.decadis.jira.xapps.library.internal.parser.FieldCodeObject.getBasicModeValue(FieldCodeObject.java:1089) [?:?]
at com.decadis.jira.xapps.library.internal.parser.ParsingServiceImpl.parseInBasicMode(ParsingServiceImpl.java:114) [?:?]
at com.decadis.jira.xapps.library.internal.parser.ParsingServiceImpl.parseInBasicMode(ParsingServiceImpl.java:76) [?:?]
at com.decadis.jira.xapps.library.internal.parser.TextForMixedParsingMode.getValue(TextForMixedParsingMode.java:96) [?:?]
at com.decadis.jira.xapps.library.internal.parser.ParsingServiceImpl.parseInMixedParsingMode(ParsingServiceImpl.java:323) [?:?]
at com.fca.jira.plugins.workflowToolbox.CommentAdderFunction.execute(CommentAdderFunction.java:65) [?:?]
at com.opensymphony.workflow.AbstractWorkflow.executeFunction(AbstractWorkflow.java:1014) [osworkflow-2.9.0-atlassian-1.jar:2.9.0-atlassian-1]
at com.opensymphony.workflow.AbstractWorkflow.transitionWorkflow(AbstractWorkflow.java:1407) [osworkflow-2.9.0-atlassian-1.jar:2.9.0-atlassian-1]
at com.opensymphony.workflow.AbstractWorkflow.initialize(AbstractWorkflow.java:606) [osworkflow-2.9.0-atlassian-1.jar:2.9.0-atlassian-1]
at com.atlassian.jira.workflow.OSWorkflowManager.createIssue(OSWorkflowManager.java:754) [classes/:?]
... 28 more

Got no idea what's going on ...

Cheers

Joerg