Email Domain Verification - AWS Route 53

[Jacob Turner]

Hey All,

Trying to verify an email domain but it keeps saying the TXT record (include:_spf.atlassian.net) is missing but it isn't, i'm using AWS Route 53 for my DNS Service, is this a known bug or me just going crazy? I've checked the record and it all seems correct, any advice is appreciated!

[Enhesa IT Support]

• For the TXT entry in Route53, don't use/create an "@" entry (like explained in the email validation Atlassian process) but use the unamed one (leave the TXT entry name/key empty and only provide the value"
• This will validate the email part, now the domain validation will be problematic (because also using the unamed TXT entry). To have both, you need to put both values between " in that unique unamed TXT entry in route53
  • "atlassian-sending-domain-verification=XXXXX-XXX-XXXX"
    "atlassian-domain-verification=YYYYYYYYYYY"
• You can see the result by using this online DNS lookup tool
  • https://mxtoolbox.com/SuperTool.aspx?action=txt%3a<YOURDOMAIN>&run=toolpage
    • replace <YOURDOMAIN>  by your domain

[Alex Rodriguez]

Thank you for helping out @Enhesa IT Support But in my case, I have already taken my "unamed" record name for another verification. There is any other way to do it in AWS Route 53?

[Eli Robinson]

I'm having this same issue, did you ever figure it out?