ERROR: 3JOXZ5

[Виктория]

I have an ERROR: 3JOXZ5

how to fix it?

[Nic Brough -Adaptavist-]

Welcome to the Atlassian Community!

This is not really an error code, it's a tag for Atlassian to group together everyone having the same problem.

There's not a lot you can do about it beyond reporting it to Atlassian (please do!), as it is something they need to fix.

[Trudy Claspill]

Since the user is on the Free version they won't be able to open a support case, so I've added a tag to the post to alert the Atlassian team.

[Andy Heinzer]

Hi @Виктория 

I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-895491

If you could, it might help to identify the specific URL of the page you were viewing when this error occurred.  Taking a screenshot of the error and the page might also help here.  Please include those to the support ticket.

I did not find any other reports of this specific error, so I expect that our support team will need to take a closer look at your Cloud environment to try to determine the cause and solution here.

Thanks

Andy