E-mail is not sent when assigning a new person

[Sara Johansson]

When I assign someone to an issue that person does not receive an e-mail even though the notification scheme is set correctly. "Issue assigned" is set to "All watchers" and "current assignee".

After assigning the issue emails are sent according to the settings in the notification scheme.

What changes do I need to do in order for the system to notify people the first time that they are assigned?

[Ollie Guan · Accepted solution]

Hi Sara,

if "Issue Created" events configured with the current assignee,can they receive notification?

[Sara Johansson]

Hi, I tried this and it works. Thank you!

[Udo Brand]

How did you assign the new person, using the assign button or during a transition?

Have you tried to use the notification helper, why this person did not recieve a mail?

[Sara Johansson]

Thank you for your answer. I tried Ollies suggestion and it works fine. BR