Duplicated teams Names - how to fix it?

[Jagoda Podsobinska]

We have reported recently issue with Jira Teams multiplication - The issues was caused by the migration - https://jira.atlassian.com/browse/JRACLOUD-93358

After reporting it to Atlassian we've received following message:



Due to the fact that some of the Teams were not only duplicated but occurred 6-10 times, before we've noticed the issue, users were adding the Team's value to the tickets that caused the situation were Team A is added to around 4k tickets but from the Team ID perspective they are added to diferent teams cause Team A is replicated 8 times. 

We cannot easily bulk edit the issues due to Automation Service Limits



We've tried using okta workflows and build the custom api action:

PUT

/rest/api/3/issue/{iisue.key}

with body:

{

"fields": {

"customfield_11100": "######-####-######-######-##"

}

}

but we are receiving  error 400

"customfield_11100": "Field 'customfield_11100' cannot be set. It is not on the appropriate screen, or unknown."



Did anybody found the solution for this?

[Trudy Claspill]

Hello @Jagoda Podsobinska 

Welcome to the Atlassian community.

To be able to set the Team field in Automation the field will need to be editable in the issues. Have you added the field to the issue layout for all the affected issue types and projects?

If you have, then have you confirmed that the custom field ID you used (11100 in your example) is the correct ZID for the native Team field?

[Jagoda Podsobinska]

it worked with different naming but it turns out after deleting the duplicated teams the issue came back - teams were duplicated again