Duplicate Email Issues

[Brandon Pal]

We are finding users are getting duplicate emails. When looking at the email logs I'm seeing a lot of errors. Any ideas on what's going on...

2013-02-14 11:16:43,505 ERROR [jira.--.com] Sending mailitem To='user@domain.com' Subject='(DMMS-711) Copy Changes' From='null' FromName='user name (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null' ServiceRunner Mail Queue Service Error occurred in sending e-mail: To='user@domain.com' Subject='(DMMS-711) Copy Changes' From='null' FromName='User (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='<1634195557.2845.1360856653720.JavaMail.jira@inhoci02>' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null'

com.atlassian.mail.MailException: javax.mail.MessagingException: Exception reading response;

nested exception is:

java.net.SocketTimeoutException: Read timed out

at com.atlassian.mail.server.impl.SMTPMailServerImpl.send(SMTPMailServerImpl.java:193)

at com.atlassian.mail.queue.SingleMailQueueItem.send(SingleMailQueueItem.java:38)

at com.atlassian.mail.queue.MailQueueImpl.sendBuffer(MailQueueImpl.java:66)

at com.atlassian.jira.service.services.mail.MailQueueService.run(MailQueueService.java:28)

at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:61)

at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:47)

at org.quartz.core.JobRunShell.run(JobRunShell.java:195)

at com.atlassian.multitenant.quartz.MultiTenantThreadPool$MultiTenantRunnable.run(MultiTenantThreadPool.java:72)

at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:520)

Caused by: javax.mail.MessagingException: Exception reading response;

nested exception is:

java.net.SocketTimeoutException: Read timed out

at com.sun.mail.smtp.SMTPTransport.readServerResponse(SMTPTransport.java:2210)

at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1950)

at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:642)

at javax.mail.Service.connect(Service.java:295)

at javax.mail.Service.connect(Service.java:176)

at javax.mail.Service.connect(Service.java:125)

at com.atlassian.mail.server.impl.SMTPMailServerImpl.send(SMTPMailServerImpl.java:164)

... 8 more

Caused by: java.net.SocketTimeoutException: Read timed out

at java.net.SocketInputStream.socketRead0(Native Method)

at java.net.SocketInputStream.read(Unknown Source)

at com.sun.mail.util.TraceInputStream.read(TraceInputStream.java:110)

at java.io.BufferedInputStream.fill(Unknown Source)

at java.io.BufferedInputStream.read(Unknown Source)

at com.sun.mail.util.LineInputStream.readLine(LineInputStream.java:89)

at com.sun.mail.smtp.SMTPTransport.readServerResponse(SMTPTransport.java:2188)

... 14 more

[Brandon Pal · Accepted solution]

It's looking like the issue is from our Zendesk & Jira integration. Thank you for your help though.

[Gonchik Tsymzhitov]

Why do you think is Zendesk & JIRA integraration? 

[Vishnukumar Vasudevan]

Can you try editing the 'Out Going' Mail configuration and increase the 'Timeout' value ?

[Brandon Pal]

I will give that a try and report back. Thank you :)

[Brian Lalonde]

"Outgoing Mail" has no configuration settings. It's just a blank page in Administration now‽

[C_Faysal _CFcon_]

do you really have a jira user called "user name" or "User" trying to send an email to "user@domain.com" ??

[Brandon Pal]

We do not. Name's and emails were changed to protect the inocnet.