Hi @Toko Bintang
When a Jira Cloud account is suspended, billing-related changes like downgrading your plan typically need to go through Atlassian Support directly, since the usual self-serve options in Admin Hub may be inaccessible or restricted while the account is in that state. The suspension is usually tied to a failed payment or overdue invoice, so the downgrade and any outstanding billing matters often need to be handled together.
Your best path here is to raise a request with the Atlassian Support team and explain that your account is suspended and you want to downgrade to the Free plan. They can action the plan change on their end and clarify whether any steps are needed to clear the suspension first. If you do have access to Admin Hub, it is worth checking under Billing to see if the downgrade option is available there, but for suspended accounts, Support is usually the faster route.
Hope this helps!
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