Does invite customer'email to JSM automatically as a customer create an Atlassian account for them?

[Duong Nguyen Hong]

If I add a customer’s email address to my Jira Service Management project as a Customer, does that automatically create an Atlassian account for them?

Also, will they then need to log in using their Atlassian account credentials instead of the old username/password method on the customer portal?

[Sam]

Hello Duong,

Welcome to the community!

Yes, I experienced the same behavior. I tested this before, and after being added, the customer had to log in using their Google/Atlassian account and could no longer use the previous password login method on the portal.

I’m not sure whether this is the expected behavior though - waiting for confirmation from others as well.