Does automation works between projects?

[Maia Reshef]

I set a rule for 2 projects that if an issue is opened for an epic that is "done" - I will get an email. The thing is that it's not working for me if the epic is in project X and the linked story is in project Y.  Is automation checking between projects or only inside the project where it was defined?

[Marta Woźniak-Semeniuk · Accepted solution]

Hey Maia - could you post a screenshot of the automation? It would help greatly to advise you :)

[Maia Reshef]

Hi, thank you for trying to assist :-)

[Marta Woźniak-Semeniuk]

Is the problem occurring when

1. You create a task in project A but the epic is in project B
2. You create a  task in project B but the epic is in project A
3. Both?

I suspect this rule is only working on one of the projects.
You might want to make a rule global and add an additional condition

- when the issue is created and project = A or B

and

- if epic is in project A or B 
:)

[Maia Reshef]

Thank you for the answer! a global rule is not related to any project? how do I do it?

[Marta Woźniak-Semeniuk]

it needs to be created here in "Global" 

[Maia Reshef]

Thanks! very useful. I created a global rule an Im waiting for it to be approved. Could I use your help for another issue? I want to have in the email the issue type and the issue id of the issue that was created but I cannot manage to find the way to define it...:-(  what language is it?

And how do I define in the rule "whether epic is in project A or B "?

[Marta Woźniak-Semeniuk]

I assume it is the email you want to be send here? You could probably use smart values like in this case https://community.atlassian.com/t5/Jira-Service-Management/Smart-values-in-body-of-automation-email/qaq-p/2023558 or https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/

And for the rule - below is the screenshot of that automation part :)

[Maia Reshef]

Thanks, very helpful :-)