Does Jira 9.7 Data Center not support customizing issue type hierarchy?

[Simon Xiao]

Hi

I want to ask if Jira 9.7 Data Center does not support customizing issue type hierarchy. Because I did not see the [issue type hierarchy] tab under settings → issue. I want to create different levels of issue types for my project, such as epic, story, task, subtask, etc. and link them together. How can I do that in Jira 9.7 Data Center? Thank you for your help.

I expect to change the issue level to:

Epic→Requirement→Story/Task→Sub-task, a four-level structure.

thanks

[Walter Buggenhout]

Hi @Simon Xiao,

You should be able to configure issue hierarchy from Manage Apps > Advanced Roadmaps Hierarchy Configuration. See official documenation here.

Hierarchy levels can - however - only be added above the Epic level, not below.

Hope this helps!