Do you know how to add /remove rootcause categories in JIRA?

[Rajdeep Singh]

I am looking to add and remove a few options from the root cause categories. How can I do this? 

[Nic Brough -Adaptavist- · Accepted solution]

"Root causes" is not a system field, so it must be a custom field.

Log in as an admin, go to Admin -> Issues -> Custom fields, look for "root causes" and configure it.  You'll find it has a list of options you can add/delete/edit

[Rajdeep Singh]

Thanks you all fixed now 

[Ravi Sagar _Sparxsys_ · Accepted solution]

Hi @Rajdeep Singh 

It seems like you are referring to a select list custom field. The options in that can be managed by your Jira Administrator. In case you have admin rights then go to Admin | Issues | Custom fields (under FIELDS), find the field and modify it.

Ravi 

[Rajdeep Singh]

Thank you .. fixed my issue 

[Rajdeep Singh]

So when a user closes a ticket in JIRA they have an option to pick the root cause.. I need to remove and certain fieldfrom the root cause" categories 

[Nic Brough -Adaptavist-]

Yep, custom field - see answers, I think you've crossed over with what Ravi and I talked about!

[G subramanyam]

Hi @Rajdeep Singh welcome to the Atlassian community.

Could you clearly explain your query. And share a screenshot showing the "root cause" categories for better assistance.