Do not see Delete All for Attachments

[Bobbie Crane]

One of our developers inadvertently added 300 attachments to an issue.  I want to delete them all.  I am a project admin and according to our Permissions, I should have this access.  When I click on ... I do not see the Delete All option.

[Brant Schroeder]

@Bobbie Crane Welcome to the Atlassian community

To be able to delete all attachments you must be an admin as stated in the documentation https://support.atlassian.com/jira-software-cloud/docs/delete-all-attachments-in-the-attachments-panel/ 

[Bobbie Crane]

As noted in my question, I am an admin

[Brant Schroeder]

Are you on a cloud instance?

[Bobbie Crane]

Yes

[Brant Schroeder]

@Bobbie Crane Couple of items to check.  

Are you a project admin on the project you are trying to delete the attachments in?  Even if you are a Jira admin if you do not have project admin rights you will not see the feature.  

Do you see the three dots next to the attachment button?

Is this a Jira Software project?  If it is a JSM project then you have to delete the comments that contain the attachments. If one comment contains 300 attachments just delete the single comment.