Disconnect our account from Atlassian Account Services

Hi Everyone -

Seems that our accounts (and maybe domains) are linked and managed by our agency - a relationship that no longer exists.

We see messages like:
"You do not have access to Jira settings or Atlassian admin, contact your Jira admin to grant you access".

Is there any way to disconnect/unplug from their domain - Atlassian account services?

Thank!

1 answer

1 vote

Welcome to the Atlassian Community!

Every web domain has a single organisational owner, although that can be delegated.

I started to write an essay on this, but most of it is not helpful (unless you need to go down the lawyer route)

You need to look at ownership:

If you have stuff running on <something>.atlassian.net, then who is the owner of that? (who has site admin, and is paying the Atlassian bills)
Do your people log in with
- Google accounts
- email addresses that belong to you
- independent Atlassian accounts
- some other method
Who actually "owns" the domain? (If it's not <something>.atlassian.net, then the technical owner)

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