Disable Work item Card Cover

[Derrich Schleich]

Does anyone know how to disable this work item card banner/cover when I view a work item?

It seems to be a new feature and I can only disable it PER WORK ITEM. 

I cannot find any documentation on this, it looks truly horrendous

[Andy Rusnak]

Hi @Derrich Schleich , 

Thanks for using the Atlassian Community!  

I don't see that same behavior in any of my test environments.  Is that on every Jira work item you open?  

Did you blur the contents of it or is showing as that blurry?  If you did blur the contents, you could at least provide me with what is being displayed in that box?  

Best,

Andy

[Derrich Schleich]

Hi Andy

I blurred the contents - it basically takes an image or GIF from the Work item's attachments and displays it in a banner. 

I was able to confirm the following with JIRA Support directly: 

• It only occurs for team managed projects currently
• There is no option to disable it for the project
• It can only be disabled PER WORK ITEM 

After contacting JIRA Support, they "paused" the feature for our Cloud instance. The banner no longer displays on any of our team managed projects. 

As to why it doesn't occur in your testing environments, I cannot say. 

Derrich

[Andy Rusnak]

Thanks for the update Derrich!  Glad to hear you were able to get banner removed while working with our Support Team.  

Best, 

Andy