Disabel app access request

[Corinne Guibert]

Hello

From time to time, I receive email saying 

"Hi, admin 👋 I'd like to use Jira Product Discovery to collaborate with my team."

I have this as well for "Jira Customer Service" and even one customer send a requet for "Jira Service management".

How to disable to ability to request access ? None of this is compatible with our access management process so I don't want pople to thing they can do it

I am the only one with the issue ?

How did you solve it ?

[Nikola Perisic · Accepted solution]

Hi @Corinne Guibert 

First, you need to be an org admin. Then go to Apps -> App access settings -> User invites. From there, you choose Don't allow invites.

[Trudy Claspill]

Hello @Nikola Perisic 

Those setting for disabling User Invites apply only to the Atlassian Apps that are already available in the Organization/Site. 

@Corinne Guibert can you confirm these messages are about app that are not already part of your Cloud environment?

[Corinne Guibert]

Hello @Trudy Claspill 

We are using Jira Service Management but nobody should be allowed to make direct request.

Product Discovery seems to be some Atlassian default product. Nobody is using it and I don't know who asked for it. It's free so I never looked deeply into it but if I can uninstall/disable it, it would be nice

[Trudy Claspill]

Hello @Corinne Guibert 

Jira Product Discovery seems to be an app that is automatically activated with some other app subscriptions.

It appears that you can deactivate it by navigating to https://admin.atlassian.com/billing . Then select Subscriptions. Find the app in that list (there may be multiple pages to the list). Click the Manage button. On the new screen you should find a Change Plan button and an ellipses button. The ellipses button should give you an option to Deactivate the app.

However that will not block people from requesting the app. Atlassian includes product advertising within their apps which may suggest the app to your users and they may click that suggestion and request the app again.