Description of ticket - altered after adding extra comment

[Shane Russell]

My colleagues and i are doing testing and recording all our findings on a JIRA ticket by updating the description as per our CTO's instructions.

I added a comment to the description however it had not been updated since my colleague added her findings 3 days prior.

My questions are:

Why did it not update the description when my colleague updated it?

Why does it not update the description after clicking save and reflect as such for all to see?

Is this a bug in JIRA?

[Jack Brickey · Accepted solution]

Hi Shane, welcome to the Community. I assume the individual has permissions to edit issues (check project settings > permissions and ensure they are in a group/role that has edit issue permissions).

you indicate you added a "comment" to the description but assume you mean you simply edited the description field? Or are you saying that you can add a "Comment" but it is not being saved. Maybe some screenshots would help.

[Shane Russell]

Hi Jack - thank you, great to be here.

Yes, correct - she is my Team Leader and we are collaborating on the testing and recording our findings in the description of the JIRA ticket for the developers to see.

Correct - i updated the description field by adding extra findings. 

I realise i may have confused the issue with the term comment as there are comments that can be added to the JIRA ticket.

Is there a reason why when updating the description it doesnt update immediately for all users to see? 

[Jack Brickey]

no reason at all. if you edit the description and save it then other users should see pretty much immediately. If they are viewing the issue before the update they would need to refresh their page.

[Shane Russell]

My team leader did the update 3 days ago but it didnt show today.

My browser updated this morning and restarted, would it be fair to say this should have updated the description field with her additions?

[Jack Brickey]

I have two theories at this point:

1. your team lead did not actually successfully update the description or
2. their is a bug

if you can reproduce this definitively then contact Atlassian Support to investigate. Otherwise just monitor for now.

[Shane Russell]

Hi Jack - I will do so, thank you for all your assistance. 
Have a great day.