Delete user from project

[Benedikt]

Hello.

I just want to delete a user from a Jira project but not from the organization. I have a free Jira Cloud instance.

And I'm a bit overwhelmed with the whole Jira ecosystem. I asked ChatGPT and Googled etc. How hard can it be to delete a f*****g user?!

Any help appreciated! :)

[Trudy Claspill]

Hello @Benedikt 

Welcome to the Atlassian community.

Can you clarify what you expect would happen if you were successful in deleting the user from the Jira project but not from the Organization?

Do you expect them to still have access to the other Jira projects in the same Jira instance, just not access to that one project?

If that is your goal, you cannot do that with the Free Jira subscription. All users granted access to the Jira product have the equivalent of Jira Project Administrator access in all Jira projects. You cannot prevent their access to selected projects. This is by design as you cannot customize permissions in the Free subscription. Refer to:

What is the Free Jira Plan?

If your goal is something different, please explain and we will address that.

[Benedikt]

Hi @Trudy Claspill. Thank you, I suspected sth like that. It would be really practical if Jira just showed all the options but then disables them with some icon indicating that it is a premium feature. Then everybody would get the same layout and could quickly understand why they don't have certain options...

[Trudy Claspill]

Hello @Benedikt 

Can you provide a screen image of what you are seeing?

If at some point you were using a paid subscription or did a free trial of the Standard or Premium subscription then you may have added users to roles in a project at that time and applied customized permission settings to the project.

If you then revert to the free subscription the changes made are retained in those projects. But with the free subscription you can't add users to roles, so those settings in those projects become locked. You can't make changes to users and roles in a project at that point. That is noted in the document I linked in my first response.

If you want to make changes, you will have to upgrade to a trial of a Standard or Premium subscription, make the changes (adding or removing users), and then downgrade again to the free subscription.

[Benedikt]

@Trudy Claspill 

So after your answer my understanding is that in the free subscription all users of an organization have access to all projects. Is that correct? If yes, I don't get why within a project you still have the option to "add a user to [this project]" (you can even pick users of the organization). This sounds to me rather as if you need to add users to projects manually but you can't remove them. Is that correct? Could you please clarify for me?