Delete column "Due date" for all customers

[Fuilares]

Hi,
I got a problem with "Due date" column on customer portal.
I cannot find setting that hide it for every customer. I can do it by myself when I manage colums but it only apply to active user.
How to remove it, since it got nothing to do and it's just empty space?
If I cannot delete it then is it possible to show SLA in that place?

[Jack Brickey · Accepted solution]

Hi @Fuilares ,

see if the following article helps you - customize-the-columns-in-your-customers-requests-list 

[Jack Brickey]

Note that this is a global change for all portals in the Help center.

[Fuilares]

Nope, it doesn't apply as global change, only per customer. Followed every step and here is results, it changed for my main account (admin account) but didn't made any difference for account that I made just for testing (Customer account)

[Jack Brickey]

I will attempt when I have access to my non-free account and report back. 

[Jack Brickey]

Hi @Fuilares , I see what you are doing and it can be misleading. There are two "manage columns" to consider. There is one in the upper right of your Requests view which only changes for the current user. There is another under your avatar when viewing the Requests page. If you select the one under your avatar you will get a popup with the available fields and you can deselect your due date field. 

let me know if you have issues locating this.

[Jack Brickey]

This can help others...

[Fuilares]

Thank you so much, that fixed my problem. It's really confusing that you got 2 settings named Manage columns and I tought it was doing the same thing :P

[Marc - Devoteam]

Hi @Fuilares 

Welcome.

Are you sure this is on the customer portal or in the queue view of the agent.

If this is on the customer portal, then this is not a default from within the system, it seems a marketplace app provides this option in your JSM instance.

Check you apps and the settings within them.

Or list your apps, I might be able to guide you to the right one.

[Fuilares]

It's on customer portal, I made fresh account, added myself as customer and I got the same view. Here is list of my apps installed for Jira

[Marc - Devoteam]

Hi @Fuilares 

I was in the wrong place.

@Jack Brickey was already on the right track.

But this is a global setting as Jack described. I made a new customer on my instance and this is a customer only.

Made an issue as this customer and the columns are visible, If I remove the columns they are gone for the customer only user as well

[Jack Brickey]

I think, now that we can have multiple help centers, the setting will be per help center, I.e. all portals on a given help center. I don't have multiple help centers to try as Free does not support.