Default value for comments

[Daniel Alonso]

Is there a way to add a template or default value in Comments field? Right now we are using Canned Responses but we want to by default comments have a template value. Is it possible to modify this on the vm files?

[Yevgen Lasman]

I would rather suggest to use add-ons which allow to modify UI than edit VM files. Custom vm-s will be lost during an upgrade and further versions changes in vm may break all of your work.

[Daniel Alonso]

That's precisely what happened in this case, I made an upgrade and the users say that this Template functionality used to be on the instance, I verified and the vm files of the backup don't show big modifications on them.

I'm planning to install the backup on a separated instance to verify.

[Yevgen Lasman]

Bear in mind that most of these "dirty tricks" with vm/jsp modification are from those times when plugins just couldn't do what they can do now. After all it is much more convenient to modify what you need on a fly instead of restarting whole app just to fix a typo in a template.