Default Transition Status

[Jill Culley]

When we move a ticket from any project to our BRC project, the default status is "Declined".  It should be "Backlog".  Can this be changed in the moving process?

[Shalini Pradhan]

Hello @Jill Culley ,

Good day! Welcome to Atlassian Community :)

The default status is decided as per the project's workflow that you are moving the workitems to. 

If you check, for the issue type you are moving into BRC, the workflow's initial status must be “Declined”, hence when Jira has to remap the issue’s status during the move, it lands in declined status by default. 

To change this so it defaults to “Backlog” when moved into BRC:

1. First, Identify the workflow used in BRC

• navigate to Spaces → BRC space → space settings → workflows.
• Check which workflow is mapped to the required issue type.

2. Set “Backlog” as the initial status

• Navigate to Jira settings → Workitem → Workflows.
• Locate the workflow and click Edit (a draft will be created if active).
• Find the current initial status (likely “Declined”) and the “Backlog” status.
• Remove the Create transition pointing to “Declined”.
• Add the Create transition to “Backlog” instead.
• Publish the workflow draft.

Important note: If BRC uses different workflows per workitem type, you might need to repeat this for each workitem type you move into BRC.

Thank you

[John Funk]

Hi Jill - Welcome to the Atlassian Community!

Not sure how Atlassian determines what the default Status is during the Move process - that's bugged me for a while, also. 

You might try updating the Transitions to add a property for the opsbar-sequence. Use 10 for the Create transition to Backlog in the workflow used by the BRC project, and 20 or higher for all of the other transitions. 

Here is guidance. https://support.atlassian.com/jira-cloud-administration/docs/use-workflow-properties/

Not sure if that will solve it, but worth a shot.