Deep Cloning issues from company managed project to an external (customer) project

[Patrick Tobin]

Is it possible to use Deep Clone to clone either an entire project or a bulk set of issues, including links and attachments, from a company managed (internal) project to a customer (external) project?

I want to clone 300+ tests with links to 1000+ requirements from an internal project to a customer one (i.e. we both have copies).

What privileges would I require on the customer project side?

[John Funk · Accepted solution]

Hi Patrick,

I would say yes, but you should definitely test it out.

@Marlene Kegel -codefortynine- 

[Marlene Kegel - codefortynine]

Thank you for notifying me, @John Funk :)

Hi @Patrick Tobin,

I am Marlene from codefortynine and product manager of Deep Clone for Jira.

• It is possible to bulk clone thousands of issues between Jira cloud instances with the Deep Clone Instance Clone.
• You can include issue links, web links and confluence links to your clone.
  • Web links and confluence links are cloned as web links.
  • If the issue which is linked is also part of the bulk clone, you can create an issue link between the cloned issues.
  • If it is not part of the clone, a web link to the other instance can be created.

Are you working with an app to manage your "tests" and "requirements"? Deep Clone is able to clone standard issue links, but it might not be possible for link created by Marketplace apps. You would have to test this first.

Besides that you must make sure, that all values that you want to clone are also available in the target instance. E.g. if you want to clone a custom issue type "requirement" you must make sure that this issue type is also available in the target instance.

You can read more about migrating issues in our documentation.

At the moment it is not possible to clone entire projects between instances, but we might provide that feature in future. 

If you have further questions, feel free to reach out to our support. We're always happy to help.

[Patrick Tobin]

Thank you, Marlene.  We do license Deep Clone.  So, I will suggest this to the customer and try it out.

[Marlene Kegel - codefortynine]

Thank you for letting me know, @Patrick Tobin.

As mentioned before, do not hesitate to reach out to us directly with any feedback or questions.