Deactivation of cloud account - how do i get my board back?

[Andreas Brekken]

Hello, all!

I got the following message when trying to log into my board today:

Jira has been deactivated

Your Jira Cloud subscription has been deactivated due to inactivity, and the data will be permanently deleted soon.
Please contact us immediately if you need assistance.

I have not been able to be active due to personal matters (my mother was diagnosed with a serious illness and subsequently died).

How do I fix this? It seams that the 'contact us' link just send me to a 'self help page' - and this case I do not seam to be able to help myself...

Regards,

Andreas

[Trudy Claspill]

Hello @Andreas Brekken 

If you are the Organization admin for the site you can try following the guidance in this document:

https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/

Make sure you follow the instructions in the first section to reactivate an inactive subscription, not the second section that talks about starting a trial.

If you encounter problems with this process you should reach out to the Atlassian Licensing team by completing the form at this location:

https://www.atlassian.com/company/contact/purchasing-licensing#/

[John Funk]

Hi Andreas,

You need to follow the link - it is to Atlassian support and is not just a self-help page. 

[Trudy Claspill]

I haven't gotten one of those messages for a long time, but doesn't the "contact us" link lead to the Technical Support portal at https://support.atlassian.com/contact/#/

If that is the case and the person does not have a paid subscription, would it not prevent them from opening a technical support case?

They would have to select the "Billing, payments, and pricing" option (which is non-intuitive for this scenario) to get a pop-up about going to the Billing, Licensing, and Pricing support page?

[John Funk]

No, if you click on the link in his question, it takes you straight to the Have a question on pricing, billing and licensing? page. Or at least it did for me.