Deactivated users not appear

[Jorge Colodrero Estrada]

I have a user who, when I try to invite them to join our JIRA, tells me the account is deactivated and I need to reactivate it.
When I go to the deactivated accounts section, this person's account doesn't appear, and I can't reactivate it.

What's happening?

It's a Jira Cloud account.

[Marc - Devoteam]

Hi @Jorge Colodrero Estrada 

You need to be a org admin to achieve this.

Also see, enable-deactivated-account-to-provide-site-access 

[Jorge Colodrero Estrada]

Im org admin. but not appear user for re-activated