Deactivated Workspace

[Johannes Lienbacher]

Hi everyone, 

I recently got a mail with the following content:
"We haven't seen you use your Jira app, on xxxx.atlassian.net , for a while so we wanted to check in. If you do not start using your app, it will be deactivated on XXXX-XX-XX. This will not affect other apps that you are actively using."

I did not properly read the mail and missed the date. Since it is stated in the mail that it is "deactivated" I suppose you are able to reactivate it as well. How can I do so? 

Thanks

[Prachi Bolar · Accepted solution]

Hello,

Welcome to the community :)

Deactivation, as Walter mentioned is kind of suspending your site due to payment issue or if any product you would not like to use temporarily.

Please confirm if you are still facing issue here?

You can always reactivate it following the steps here : https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/

If you still facing issue we can help raise a ticket with our Atlassian billing team

Thank You,

Prachi

[Rilwan Ahmed · Accepted solution]

Hi @Johannes Lienbacher ,

Welcome to the community !!

To reactivate a subscription:

1. Go to admin.atlassian.com/billing. Select your billing account if you have more than one.

2. On the Subscriptions page, select the Inactive tab.

3. Find the subscription you’re looking for and select Reactivate.

4. Review your subscription details and select Continue.

5. Review your billing details. If they weren’t added before, you can add them now. If you select or add a new payment method, all subscriptions billed together in the same billing profile will be moved over to the new payment method.

6. Select Confirm.

More details in https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/

[John Funk · Accepted solution]

Hi Johannes,

Please contact Atlassian Support to get their assistance. 

https://support.atlassian.com/contact/#/

[Walter Bolick · Accepted solution]

Deactivation usually doesn’t mean deletion. Just log in to your site (xxxx.atlassian.net), head to Settings → Apps, and look for the app—it might already have a “Reactivate” button. If not, check your admin console at admin.atlassian.com under Billing → Subscriptions; sometimes you just need to confirm you still want it. And if it’s fully gone from the UI, don’t panic Atlassian support can usually restore access quickly if you reach out with your site URL and the app details.